Microsoft has made no secret of its ambitions for Teams. Since its launch in 2017, Teams has won the Best in Show award twice at the company’s annual Enterprise Connect event, continuing to elevate its profile.
Microsoft’s aim is to promote Teams’ widespread use across organisations, as a secure central hub for teamwork and for everyday communication and collaboration, both internally and externally with clients and business partners.
Already, Teams is fast becoming the business world’s default collaboration environment for ad-hoc groupings and short-term chats, as well as more in-depth projectbased discussions and content sharing. Microsoft has reported explosive growth: over 13 million people now using Teams daily; and 19 million people use it every week1. These users span more than 500,000
organisations around the world, including 91% of the Fortune 100.
To cement the successful use of Teams in their own organisations, however, information managers need to ensure they have sufficient control over Teams activity to deliver all of the benefits, without introducing new
pain. Without easy ways to connect Teams content to existing corporate information, or for users to find and access Teams-based materials and data, information management within Teams will become a new governance nightmare.
This paper sets out the most critical content management issues that can arise with overzealous or poorly-governed Teams use, and offers practical advice about how to address them while maximizing the benefits of this exciting, intuitive and potentially very powerful collaboration aid.